General FAQ

Orders placed before Noon EST will print and ship the same day. Delivery times are determined by which shipping option you choose when completing your order. Please see the sidebar for more information. 
In order to offer you the best plotting pricing, we can only accept PDF files (or a .zip archive of pdf files, of course). 
With a 15+ year track record, PDF is the standard for the secure and reliable distribution and exchange of electronic documents around the world. PDF is a universal file format that preserves the fonts, images, graphics, and layout of any source document, regardless of the application and platform used to create it. Adobe® PDF files are compact and complete, and can be shared, viewed, and printed by anyone with free Adobe® Reader® software. 
In order to bring you the best prices on plotting, we only accept files in the Adobe® PDF format. This policy ensures that we can go straight to the plotting phase with your file, eliminating the potential problems associated with the native file formats of the leading CAD applications. By sending us your drawing sets as PDF, you can rest assured that your hard-copy plots are exactly what you expect to see. 
We accept payments with Visa, Master Card, American Express and Discover Card. 
We offer USPS Priority Mail, UPS Ground, and UPS Next Day Air as shipping options. Normal sized USPS Priority Mail orders are shipped in a USPS cardboard shipping triangle. Normal sized UPS Ground and UPS Next Day Air orders are shipped in a UPS World View shipping triangle. All large orders are shipped in a double wall brown craft paper shipping bag. The internal dimensions of the shipping triangles will not accommodate larger rolls.
An email with the tracking number is sent out to the email address provided in the order. It may go in your SPAM folder. USPS Priority Mail is not guaranteed delivery date service. Their delivery times are only an estimate. They do not scan packages during every transit stop or update the tracking info often. Generally the tracking is only updated once per day. And sometimes it may not show an update until it is at your local Post Office. UPS Tracking info can be updated multiple times per day. Packages are scanned at every stop during delivery. 
Please email your tax exempt documents to debra@keithfabry.com. Then you can simply select Tax Exempt at checkout and enter your Tax Exempt ID. The tax will be removed from the order total once the Tax Exempt ID is entered. 
We are located at 1420 Commerce Road, Richmond, VA 23224. From downtown Richmond, simply cross the Manchester bridge and continue 1.5 miles. We are on the left. 
We are located in Virginia which is an origin-based sales tax state. This means a sale is considered to take place at the location where it's completed (Virginia), even if the product is shipped elsewhere. Therefore, we are required to collect sales taxes on all sales aside from those to tax exempt organizations
We have a minimum order amount of $7.50. If your order total is under $7.50, a surcharge will appear at checkout to bring your order up to that minimum. Alternatively, you can add additional prints to reach that minimum order amount.