FAQ

Why is my order status not updated?

The website order status page is not routinely updated because the system doesn’t send notification emails to customers. Instead an email with the tracking number is sent out to the email address provided in the order when the shipping label is made. The email is from Stamps.com if you select USPS Priority Mail. If you select UPS Ground or UPS Next Day Air, the email is from UPS Quantum View. It may go in your SPAM folder. UPS Tracking info can be updated multiple times per day. Packages are scanned at every stop during delivery. USPS Priority Mail is not a guaranteed delivery date service, only Express Mail is. Their estimated delivery time is usually very optimistic unfortunately. Additionally, they do not scan packages during every transit stop or update the tracking info often. Generally their Tracking Website is only updated once per day. Sometimes, it may not show an update until it is at your local Post Office.

How are orders packed for shipping?

We offer USPS Priority Mail as a shipping option, which is shipped in a USPS cardboard shipping triangle. UPS Ground and UPS Next Day Air are shipped in a double wall brown craft paper shipping bag. Small orders are rolled inside a tube before bagging to prevent excessive damage.

What File Types Can I Use?

In order to offer you the best plotting pricing, we can only accept PDF files (or a .zip archive of pdf files, of course).

Why Adobe PDF?

With a 15+ year track record, PDF is the de facto standard for the secure and reliable distribution and exchange of electronic documents around the world. PDF is a universal file format that preserves the fonts, images, graphics, and layout of any source document, regardless of the application and platform used to create it. Adobe® PDF files are compact and complete, and can be shared, viewed, and printed by anyone with free Adobe® Reader® software.

Why We Only Accept PDF

In order to bring you the best prices on plotting, we only accept files in the Adobe® PDF format. This policy ensures that we can go straight to the plotting phase with your file, eliminating the potential problems associated with the native file formats of the leading CAD applications. By sending us your drawing sets as PDF, you can rest assured that your hard-copy plots are exactly what you expect to see.

How do you make a PDF?

Many CAD applications can now export as a PDF (Portable Document Format). Acrobat Professional from Adobe Systems is the premiere PDF creation and editing suite. We also have had success using a “free” product called PDF995.

Why is it important to convert to PDF?

A correctly generated PDF will include all of the line weights, typefaces (fonts), and images used in your drawing(s), thus simplifying the whole process for you and us. Our output devices are tuned to plot PDFs generated from the leading CAD applications, so by using the Portable Document Format, you are ensuring the highest plot quality with the fastest possible turnaround time.

What changes might occur as my file is saved as a PDF?

Be sure to view your PDF in the Adobe Reader software and check for correct fonts, pen and line weights, letter spacing, image resolution, etc. What you see in the PDF is what will be plotted.

I was sent a PDF file which I need printed. How do I make text changes?

PDFs are editable in Acrobat Professional from Adobe Systems. You can also investigate the possibilities offered by the “free” PDF995 software. We can offer assistance in making minor corrections and alterations for a nominal fee. Please contact us directly if you wish us to change and existing PDF for you.

I am trying to order patterns. How can I determine the size?

You can check the document dimensions by opening the PDF file in Adobe Acrobat and looking in the bottom left hand corner for the dimensions. The A0 size is a European size, roughly 34″ x 47″. In order to print that size properly, you would want to select the A0 or 36″ x 48″ page size. Make sure all of your patterns are that size. There are files from manufacturers where the file name says A0, but its really 36″ x 130″ for example. You can check the dimensions of each page by opening the PDF file in Adobe Acrobat and looking in the bottom left hand corner of each page. If it is oversized, like the above 36″ x 130″ pattern for example, you would select the 36″ x 152″ size.

I am trying to order patterns. How can I determine the number of originals?

Several patterns from different manufacturers contain multiple pages. Each page is counted as an original. So if you have 3 PDF files, and each one is 2 pages, then the number of originals would be 6. Opening the PDF file in any PDF viewer will tell you the page count.

What are your normal turnaround times?

PDFplotting.com orders placed before 2:00 PM EST will print and ship the same day. Delivery times are determined by which shipping option you choose when completing your order. Please see the sidebar for more information

Where are you located?

We are located at 1420 Commerce Road, Richmond, VA 23224. From downtown Richmond, simply cross the Manchester bridge and continue 1.5 miles. We are on the left.

Can you UPS my drawing to me or to my client(s)?

Yes, we print, package and then ship UPS. When completing the final order form with your billing information, payment, etc., you have the opportunity to specify a delivery address that is different that credit card payment billing address.

What type of credit cards do you accept?

We accept payments with Visa, Master Card, American Express and Discover Card.